GENERAL

Is your toilet paper safe to flush?

Our toilet paper has been certified as septic-safe, meaning safe to flush/flushable. This promise is with a note that only a considerable amount of toilet paper is to be flushed at once.

 

How does your One Tree for Every Product Sold work?

We donate one tree to be planted in Indonesia for every big or small bundle sold. We work with Lindungi Hutan Foundation in Indonesia to realise our tree planting initiative. Our reforestation projects in Indonesia plant a range of species, not just bamboo, and are all focused on restoring diverse forests. We do not fund the planting of palm tree plantations as they are causing much destruction. Right now, TISOO is donating mangrove to Tambakrejo (Semarang), Kendal (Jawa Tengah), Desa Bedono (Demak) and Kampung Laut (Cilacap).

Lindungi Hutan is a fundraising crowdsourcing platform and forest conservation movement that plants a tree in various region in Indonesia. They also work with seed farmers and local community to plant and taking care for the trees. Not only that, Lindungi Hutan periodically carry out tree maintenance for at least 1 year on the trees that we plant.

Are products manufactured sustainably?

We understand you might have a concern about our source of materials, energy, land and water use + waste/wastewater generated from making our products. 

We are here to offer a more sustainable solution to tree-based tissue paper in the market. We work with up-to-date BSCI and FSC certified supplier to ensure our products come from responsibly sourced and managed (bamboo) forests in China.

Our factory scored A on their BSCI Protection of the Environment area, audit report highlighting “There was no wastewater generated from the production process. There was no obvious pollution detected on-site observation. The energy-saving procedure was established, the energy consumption was recorded.”

The use of bamboo as an alternative material to wood has many sustainable aspects:

-short growth cycle

-can grow in harsh conditions

-doesn’t need replanting

-improve financial conditions of farmers by utilisation of cultivable wasteland

-helping in climate change mitigation by avoided deforestation, afforestation, and carbon sequestration

Our tissue products are white in colour to ease consumer’s switch from tree-based tissue (which are usually white in colour, reflecting cleanliness) to our bamboo tissue. To realise pristine white bamboo tissue products, we use the Total Chlorine Free (TCF) method of bleaching with Hydrogen Peroxide. TCF method is the most environmentally acceptable method of bleaching as it uses the least amount of energy, water and generates the least amount of waste compared to other types of bleaching method (which most likely still involves types of chlorine).

 

Why are TISOO’s toilet paper and kitchen paper individually wrapped?

We take pride in our decision to be plastic-free. Our products are also individually wrapped to ensure the hygiene of each rolls.

 

Is TISOO Compostable?

Our products should not go into the backyard/garden compost since residue (that may not only be water) on used tissue may hinder its natural composting ability. However, TISOO will biodegrade just fine at composting facilities where a heating system available. Therefore, it recommended that TISOO tissues only be composted in municipal/industrial facilities.

 

 

SHIPPING

How to get your products offline? 

You can get our products offline from one of our stockists. We currently have a few eco stores listed as our certified stockists. 

TISOO Stockists

Jakarta:
Naked Inc (Kemang, PIK, BSD)
https://www.instagram.com/nakedincjkt/

Bali:
From the Farm (Canggu)
https://www.instagram.com/fromthefarmbali/

Zero Waste Bali (Kerobokan, Seseh)
https://www.instagram.com/zerowastebali/

Mana Market (Ubud)
https://instagram.com/manamarketubud/

Alive Wholefoods (Canggu, Umalas)
https://www.instagram.com/alivewholefoodstorebali/

How to get your products individually? 

You can get our products individually from one of our stockists. We currently only sell our products in bundles & packs online when you buy directly from us.

How to Order? 

We currently have stocks available in Bali and Jakarta. For Jakarta customers, please order through our Website (Recommended for Subscription Order) or Whatsapp +62 817 171 71500 or Tokopedia Jakarta. For orders outside Bali and Jakarta, we have both Tokopedia Bali and Tokopedia Jakarta store. Please make a purchase from whichever store is closer to your city.

 

What is the shipping time for purchases at the TISOO online store?

Please allow 1 – 5 business days (depending on km distance from our warehouse) for your TISOO delivery in Bali.

 

How do I know when my order has been shipped if I am shopping for someone else and the order is shipped to a different address?

You will receive an email notification once your order has been sent and when your order arrives at the destination. If you have any questions whilst the order is still in shipment, you may contact us at halo@tisoo.id

 

What if the order does not arrive within the estimated shipping time?

Delivery delays may occur due to events beyond our control, such as strikes, adverse weather conditions, riots or demonstrations and other events that we cannot anticipate. Delivery delays may also occur if no one is available at the destination address to receive the shipment or the address of the goods’ recipient has been changed since the order. Our Customer Service team will contact you if there is a problem with the delivery and ensure that the issue is resolved as quickly as possible.

 

What will happen if I have entered the wrong address or moved from the address I entered earlier?

In this case, we cannot guarantee that the order will be delivered successfully. There is a possibility that the order will be returned, and additional shipping costs are required. If a shipment does not get delivered and is returned to us, our Customer Service team will contact you immediately. Please ensure that you review all details before submitting your order with us.

 

Can I change my address?

As we process and ship all orders as soon as possible, we do not accept any address changes after your order has been placed. All address change requests will be reviewed as soon as possible, and if the order has not been submitted to our warehouse, we will process your cancellation if possible.

All emails regarding change of address must be titled ‘Change of Address’ in the Subject field of the email. Please include your full name, order number and corrected shipping address in the email body, and we will do our very best to update your details for you before your order shipped. Address change emails not titled in this manner will not be processed.

 

Can I add/remove a product or change the shipping method?

Once the order has been submitted, we cannot amend the type of shipping or change/add products to your order.

 

 

PAYMENT

  1. Transactions on TISOO online store are made using the Indonesian Rupiah (IDR).
  2. Payment via bank transfer and credit card (Mastercard and VISA) are acceptable to use at our Site. 
  3. Order is final once payment is made, and it is always best to keep your proof of payment at all times.
  4. Please complete your payment within 24 hours after you have received your order confirmation. In the case of unreceived payment within 24 hours, our team member will contact you to confirm if you would like to cancel or still need more time to make your payment.

You will be sent an email of your invoice once your payment has been successfully processed. Please allow a maximum of 1 business day (24 hours) for us to do so.

 

 

REFUNDS & RETURNS

TISOO’s main concern is customer satisfaction. We will accept returns and exchange only if the two below conditions are met and can be proven:

  1. Goods were purchased from TISOO by Wipe Without Worry Website (www.tisoo.id
  2. If the goods are faulty and are different to the product purchased on the website

If these conditions are met, you can choose between a refund or exchange (to the same value). To return a defective product (or you feel it is not as advertised), please email us at halo@tisoo.id before returning the products, and we will work with you to resolve the issue. All shipping costs for returns are the responsibility of the customer.

 

 

PERSONAL INFORMATION SECURITY

We are committed to keeping secure the data you provide to us, and we will take all reasonable measures to protect your personal information from loss, misuse or alteration.

We use secure servers and industry standard128-bit SSL (secure sockets layer) encryption technology to process your credit card and financial information. This system securely encrypts the credit card information you send from your computer to the server. For more information, please visit our Privacy Policy.

Can’t find your answer? You may fill the Contact Us form or reach us through WhatsApp or email halo@tisoo.id.

We’re here to help with anything and everything.